7:30 - 8:15
Breakfast
8:15 - 9:00
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Opening Session, Welcome, Keynote and Awards
Welcome to New Mexico! Join us for the opening session of our 2025 National School on Market Regulation!
9:00 - 10:30
Market Regulation Leadership Forum
Hear from deputy commissioners and other leaders in market regulation on topics, old and new, facing the insurance industry (life & annuity, health and P&C) in their states. What keeps them up at night and what you can do to help them sleep better!
10:30 - 10:45
Break
10:45 - 11:45
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Rising Above the Noise: Hot Topics in P&C Compliance
Uncover the P&C hot topics that are top of mind to this panel of state regulators. Let regulators tell you what issues and industry practices concern them. Use their insights to elevate your compliance.
Reaching New Heights: Best Practices in Claims Handling from a Regulator's Perspective
This session will explore the best practices in claims handling from a regulator's viewpoint.
Market Regulation 101:Building a Strong Compliance Foundation
Market regulation is much more than targeted and comprehensive market conduct examinations. What exactly falls under the market regulation umbrella? Attendees will leave this session with an understanding of what exactly the market regulation puzzle looks like!
Faculty Appointments
Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.
11:45 - 1:00
Lunch
Life and Annuity Replacements: Strengthening Compliance Practices
Life and annuity replacement best practices for producers and insurers (existing and replacing) and compliance challenges.
1:00 - 2:15
Artificial Intelligence and Its Impact on Insurance
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This session will cover the emerging regulatory and legal frameworks insurers need to be aware of and the key considerations and practices to adopt as they assess and implement AI in their business.
Faculty Appointments
Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.
2:15 - 2:30
Break
Adding Value: Wellness Benefits for Life and Health Insurance
This session will feature regulators and industry discussing legislative and regulatory developments in value added benefits for life and health insurance.
2:30 - 3:30
Raising the Bar: Mastering Workers' Compensation Unit Stat Reporting, Proof of Coverage
Sharpen your knowledge of data reporting requirements, focusing on Unit Statistical Reporting and Proof of Coverage standards.
Building the Foundation: Integrating Compliance into the Claims Process
This session will explore ways to integrate proactive compliance checkpoints and controls into the claims handling process.
Compliance Implications: Managing Third-Party Vendor Relationships
Industry outsources lots of different work to third-party vendors - claims, administration, model development, customer service, etc. DOIs also outsource work to third-party vendors. Travel with us as we learn how to perform appropriate audits, risk assessments and identify potential issues. Learn how to tailor your Compliance Program to the vendor.
Faculty Appointments
Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.
3:30 - 3:45
Break
Raising the Bar: Implementing Heightened Standards of Care
A panel discussion of what is new in state and federal oversight of annuity products.
3:45 - 4:45
Scaling the Surplus Lines Summit: Navigating Complex Compliance Terrain
Join this expert panel as they delve into the rapidly expanding surplus lines market. You will gain insights into the regulatory framework and reporting requirements of the nonadmitted market, as well as the impact of wildfires and other trends. In addition to an esteemed faculty regulator, this panel will include representatives from the California Surplus Lines Association, the Florida Surplus Lines Services Office, and a surplus lines insurer. Do not miss this opportunity to hear diverse perspectives and practical strategies for navigating surplus lines compliance.
Climbing to New Peaks: Effective CAT Management for Enhanced Compliance
Join us for a panel discussion on the effective management of catastrophes and how to ensure compliance during these events.
Assembling the Pieces: Creating a Comprehensive Compliance Program
How do you manage the compliance function within your company? Hear from compliance professionals from companies of varying sizes regarding how different insurers put the pieces of the compliance puzzle together.
Faculty Appointments
Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.
4:45 - 5:45
Exhibitor Showcase
Tuesday, April 8, 2025
8:00 - 9:00
Breakfast
9:00 - 10:30
Commissioners' Forum
The session will include a number of state insurance commissioners who will discuss issues impacting their states and the latest trends impacting life, health, annuities and P&C. From artificial intelligence to disasters and disaster recovery, we will cover it all. Join us for an insightful session.
10:30 - 10:45
Break
10:45 - 11:45
Automation in Action: Avoiding Pitfalls and Rising to Compliance Excellence
Discover how automation can revolutionize business processes while ensuring regulatory integrity. This session will highlight the collaborative role of Compliance in working alongside business teams to define project requirements and controls for new systems. Learn how to enhance efficiency without introducing new risks, and elevate your compliance practices to new heights.
Health Hot Topics: Enhancing Compliance Awareness
During this session you will hear from regulators and industry on such issues as Medigap GI, provider withdrawals from MA plans, the impact of Section 1557, the switching of ACA plans, the most frequent errors found in adjudicating health claims and what might be expected based upon the 2024 election results.
Harnessing Digital Tools: Growing Compliance in Claims Handling
Join us to learn about the technological advancements in claims handling, regulators' concerns and what the future may hold.
What Market Regulatory Professionals Should Know about Financial Examinations
Our panel, including regulators responsible for both market conduct and financial exams, provide an introduction to financial examinations and their purposes, as well as explain how they can sometimes overlap and impact market regulation.
Faculty Appointments
Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.
11:45 - 1:30
Lunch on Your Own
Wolters Kluwer Vendor Session: The Next Generation of Insurance Compliance Certainty is Here!​
Rising Above: Strategies for Addressing Fraud in Compliance
Elevate your fraud program by learning about a multilayered approach to prevent and detect fraud, as well as uses for AI and ML in your program.
1:30 - 2:30
Data Calls Decoded: Reaching New Levels of Precision and Compliance
Join a distinguished panel of regulators and industry experts as they delve into strategies for streamlining your data call processes. This session will provide insights into achieving better transparency and enhancing regulatory responses. Attendees will learn best practices for improving data quality and submission accuracy.
Navigating Current Trends: Elevating Compliance in P&C Claims
In an ever-evolving landscape, staying ahead of the curve in claims handling is crucial. This session will delve into the most pressing claims issues facing P&C claims handling today, providing regulatory insights and strategies to navigate these challenges effectively.
Navigating Pharmacy Benefit Managers (PBMs): Compliance Strategies for Success
This session will provide an update on where the NAIC is with regard to educating regulators, promoting the sharing of information among regulators, establishing best practices for regulators to follow and the status of the Subgroup work on developing a section for the Market Regulation Handbook.
Faculty Appointments
Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.
2:30 - 2:45
Break
2:45 - 3:45
Climbing Higher: Enhancing Regulatory Quality Assurance
Learn how to elevate your organization’s quality assurance programs with proactive measures and thorough audits to promote compliance and operational excellence.
From Claims Complaints to Regulatory Exams: Strengthening Compliance Standards
A look at the primary drivers of complaints, best practices for handling claims complaints, and a regulators view of key considerations and pitfalls.
The Life Cycle of Life and Health Complaints: Strengthening Compliance Through the Process
A panel of industry and regulators discuss the ins and outs of Life & Health complaints -- including their inception, how regulators resolve them and use them in their work , and how companies are expected to track and maintain records of complaints.
Career Advancement: Pathways for Growth in Compliance Careers
Learn how to attract and retain talent and move into a leadership position in compliance
Faculty Appointments
Sign up for 15 minute appointments with the regulators of your choice! Please note that due to the potential conflict with state ethics laws, the Faculty and the IRES Foundation would appreciate if attendees would refrain from discussions of vendor contracting matters during these faculty appointments.
3:45 - 4:00
Break
4:00 - 5:00
Regulatory Speed Networking
Grab a snack and join us for this informal speed networking session. Our faculty and board members will rotate four times, so you have an opportunity to continue to make great connections before our evening event.
5:00 - 5:15
Certificate Pickup
6:00 - 9:00
Networking Event